Frequently Asked Questions
Everything you need to know about your next signature scent.
Are your fragrances authentic?
Absolutely. At FragFlex, we source our perfumes and colognes directly from authorized distributors and the original fashion houses to guarantee 100% authenticity for every bottle.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your fragrance sooner.
What is your return policy for opened perfumes?
To ensure hygiene and quality, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample sizes before committing to a full-sized bottle.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically during the checkout process.
How should I store my fragrances to keep them fresh?
To maintain the integrity of the scent notes, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.